General Information
1. Coach Obligations & Conduct
Eligibility & Security: You must be 18 years of age or older to register. You are solely responsible for securing your login credentials and must immediately report any suspected breaches to support@cuewellness.net.
Profile Accuracy & Credentials: All profile information, including certifications, experience, and service menus, must be fully accurate. While Cue Wellness vets profiles, you are independently responsible for maintaining any legally required licenses for your jurisdiction.
Professional Conduct: Coaches must demonstrate punctuality (arriving 5-10 minutes early), cultural sensitivity, and professionalism. You are responsible for monitoring your own emotional well-being and seeking licensed medical support if platform usage causes distress.
2. Financial Terms & Session Policies
Commission Structure: Coaches set their own rates in USD. Cue Wellness retains a 20% commission on all transactions to cover platform operations; you receive 80%. You must charge a minimum of $5 per session (no free sessions permitted) and are responsible for your own local taxes.
Payments & Penalties: Earnings are paid monthly and are contingent upon client satisfaction. Valid client complaints, unapproved absences, or policy breaches may result in account suspension, forfeited commissions, or a $15 fine per incident.
Cancellations & No-Shows: You must provide clients 24-48 hours' notice to cancel a single session, and 48-72 hours for packages. Unexcused no-shows will result in the loss of that session's commission, and you will be required to provide the client with a complimentary make-up session.
3. Content, IP, & Non-Solicitation
Platform Integrity: All coaching sessions must be conducted exclusively within the app’s video and chat tools. While you retain ownership of your content, you grant Cue Wellness a worldwide license to utilize it. Cue Wellness retains exclusive ownership of all platform Intellectual Property and submitted feedback.
Strict Non-Solicitation Policy: You are strictly prohibited from soliciting clients, other coaches, or app employees for external business during your engagement and for one full year following the termination of your account. Violations will result in immediate bans, financial fines, and legal action.
Account Termination: You may request account deletion at any time, provided all pending client sessions and financial obligations are settled. Cue Wellness reserves the right to suspend or terminate accounts without prior notice for any Terms of Service violations.
4. Legal Compliance & Dispute Resolution
Medical Disclaimer: All platform tools and coaching sessions are strictly for personal development. They do not constitute, and must not be presented as, professional medical, psychological, or emergency services.
Liability & Indemnification: The platform is provided "as is." You agree to fully indemnify and hold Cue Wellness harmless against any third-party claims, legal infractions, or damages arising from your services. Cue Wellness’s total liability is strictly capped at $100 USD or the fee of the specific disputed service.
Governing Law & Arbitration: These terms are governed by the laws of Dubai, United Arab Emirates. Any claims must be filed within one year of the incident and will be resolved exclusively through binding arbitration in Dubai, waiving any rights to class-action lawsuits.