1. Introduction & Acceptance
Purpose: This Privacy Policy explains how Cue Wellness - FZCO ("the app," "we," or "us") collects, uses, stores, and shares the personal information of all users, including Clients (seeking wellness) and Coaches (providing services).
Consent: By accessing and utilizing the app, you explicitly consent to the data practices described in this policy. If you do not agree with these terms, your only recourse is to not use the app.
2. Data Collection & Usage
What We Collect: We aggregate personally identifiable information (PII), demographic attributes, and behavioral analytics.
How We Use It: We utilize this data to deliver services, optimize app functionality, personalize user experiences, perform statistical analyses, and execute targeted marketing.
Anonymization: We may anonymize and aggregate user data for market research and analytics. This ensures individual identities remain untraceable while allowing us to improve our services.
Feedback: Any feedback or suggestions you submit grant us an irrevocable, perpetual license to utilize your contributions for any purpose without obligation or compensation to you.
3. Data Sharing, Tracking & International Transfers
Third-Party Sharing: We may share data with trusted third-party service providers (such as cloud hosting, analytics, and marketing agencies) strictly to facilitate app functions. These parties are contractually obligated to uphold user confidentiality.
Cookies & Tracking: While the app does not directly use cookies, integrated third-party services may use tracking technologies for performance monitoring, subject to their own privacy policies.
International Data Transfers: Your data may be transferred to, and stored in, locations outside your country of residence to ensure operational efficiency. By using the app, you explicitly consent to these global data transfers.
4. Data Retention & User Rights
Data Retention: We retain your data only as long as necessary for service delivery, legal compliance, fraud prevention, marketing, and dispute resolution. We reserve the right to store data for extended periods for security reasons even after you stop using the app.
User Rights (GDPR/CCPA): Subject to applicable data protection laws (including the GDPR for European users and CCPA for California users), you have the right to access, rectify, or request the deletion of your personal data. We reserve the right to deny requests that jeopardize operational integrity or the privacy of others.
Account Deletion: You may permanently erase your unrecoverable data at any time by utilizing the "Delete My Account" feature located in your profile.
5. Data Security & Limitation of Liability
Security Measures: We implement robust security protocols to safeguard your data; however, no internet transmission is entirely secure.
User Responsibility: You are strictly responsible for safeguarding your account credentials. Cue Wellness is not liable for unauthorized account access resulting from your negligence.
Limitation of Liability: We disclaim all liability for unauthorized data access or breaches resulting from third-party actions, user negligence, or unforeseen technical anomalies.
6. Minors & Age Requirements
Strict Age Limit: The app is strictly for individuals aged 18 and older. We do not knowingly solicit or collect data from minors. If we inadvertently collect such data, we will immediately delete the account. You agree to indemnify the app against any claims arising from the collection of minor data due to age misrepresentation.
7. Governing Law & Updates
Policy Changes: We reserve the right to amend this Privacy Policy at any time. Continued use of the app constitutes acceptance of the revised terms.
Governing Law & Jurisdiction: This policy is governed by the laws of Dubai, United Arab Emirates. By using the app, you agree to submit to the exclusive jurisdiction of the courts of Dubai, UAE, for the resolution of any disputes.
Contact Us: For any questions or concerns regarding your privacy or this policy, please contact us at support@cuewellness.net.